Our care process
When you arrange a care package, we follow the process detailed below to ensure you receive a truly great service tailored to your specific needs. Tap each stage for more information and learn exactly how we operate our service.
Our care team receives your enquiry. We will contact you back to discuss your specific requirements. We will also happily provide information on our services and outline the costs.
We will arrange a home visit with one of our managers to gain a deeper understanding of your needs, answer any questions you may have, and discuss how we can best support you. During the visit, we will leave you with our Service User Guide, packed with useful information about our services and what to expect, so you have everything in writing to read through in your own time. There is absolutely no obligation at any stage, giving you the time and confidence to make the decision that's right for you.
Upon confirmation that you are interested in a care service plan from us, we will arrange a second visit from a manager. This will involve a full care assessment and, where appropriate, agree on a suitable start date for your care.
At this stage, we deliver a full "plan of care" document with all the information expected. We will also finalise every detail, making sure you and your family are totally happy. The manager will return when your service begins to introduce your regular care worker and provide you with your personalised care folder, which includes all the details of your agreed support. They will take the time to answer any final questions, ensure you and your family are completely happy with every aspect of your care, and carry out a final check so that everything is in place for a smooth and reassuring start.
Your service plan will be under constant review and monitored closely to ensure we make any changes required. We will always be in touch and further visits from the manager can be set up.
Ready to start, or just want to ask a question?
Call the office and speak to a member of the management team, or send us a message and we will get back to you.
At the home visit we leave you a service user guide full of information, so you have everything in writing to read over in your own time. There is no obligation at any stage.
We use Birdie, a secure digital care planning system, to create and manage personalised care plans that are always up to date. Birdie allows our care team to record visit notes, medication support, wellbeing updates and any changes to your needs in real time, helping us provide safe, responsive and consistent person-centred care. It also gives authorised family members peace of mind by enabling them to stay informed about the care their loved one is receiving in real-time.